OUR POLICIES
Please read our policies after making an appointment to prevent unexpected changes.
Confirm
A reminder will be sent to you via WhatsApp. If there is no confirmation at least 3 hours prior to the appointment, the appointment is automatically cancelled and a 25 fl cancellation fee will be charged.
Be on time
Please be on time! Note that your appointment can get cancelled if there is a delay of 10 minutes or more. This is due to our tight schedule. A late fee of 25 fl will be charged.
Matted coats & fleas or ticks
Keep in mind that extra costs may apply in case of knots, matted coats, fleas or ticks. This depends on the amount of knots, fleas or ticks and will be charged after the grooming session.
Pick up pet on time
Please pick up your pet 1.5 hours after the grooming session starts. A late fee of 25 fl will be charged if the dog is not picked up within 30 minutes of receiving notice that your pet is ready.
Cancelation fee
Please note that if there is a cancellation within 3 hours or a no show (this includes our policies above), a cancellation fee of 25 fl will be charged.
24 hours
If something is not to your liking, please contact us within 24 hours. This way we can find a solution.